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Terms Of Use

Terms & Conditions

By purchasing anything from our website you are agreeing to our terms and conditions, please read each section.

Buying from our site and the order process

  • You can order products displayed on this website on-line or by phone
  • As soon as you have completed an order you will receive an email stating the order has been processed/declined/cancelled. This is a preliminary email and does not guarantee you the goods. The goods are only confirmed as shipped when you receive a "completed" email from us meaning your order has been dispatched.

How/where we deliver

  • We mainly deliver within the UK but we also offer international delivery to Europe and the United States, the website will show postage costs for international countries once you have entered your postal address.
  • Orders are generally dispatched either by Royal Mail or by Courier. Our couriers require a signature and operate between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sign for your goods between these hours.
  • We reserve the right to change postal methods if circumstances require it.
  • Occasionally your order will be sent in multiple dispatches, this may be due to stock levels, difficult to package items.
  • We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote for that item, please contact us by telephone or email. We will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.
  • This does not affect your statutory rights as a consumer.

Accepted Payment methods

  • All prices are in UK pounds.
  • We currently debit money from your account within 48 hours after we have received your order through our payment process
  • You may pay by any major credit card, debit card (uk only).
  • You may also pay by cheque or postal order if you wish, instructions for this are emailed to you after your order has been placed. We will release goods on cleared funds only.
  • If your delivery address is outside the UK and you order online you must pay by credit card.

Returns Policy

  • Goods will not be accepted 30 days after dispatch date.
  • A handling and management charge of 10% will be deducted from the value of return.
  • The return postage must be covered by the customer.
  • Goods will only be accepted if the product(s) seal has not been tampered with in anyway and is in its original packaging.
  • The customer details must be clearly displayed and a reason for the return must also be clearly displayed.
  • A copy of the original invoice must also be sent with the returned product.
  • If you are not satisfied with the goods and inform us within 14 days of your rceipt of the goods.

All returns should be posted to the following address

Pharmacy At Hand
23 Scotland Street
G5 8NB

  • We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
  • We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
  • You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.
  • We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
  • This does not affect your statutory rights as a consumer.

Copyright, Trademarks & Data Protection

  • All rights in the designs and information are protected by copyright, trademarks and other intellectual property rights.
  • You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.
  • We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

Links to other websites and services

  • Our website may contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.


If for any reason you are not happy with any part of the service that we offer or have offered, please contact our customer services department in writing. The address is

Pharmacy At Hand
23 Scotland Street
G5 8NB

Company Details

Pharmasource Scotland Ltd

VAT Number: GB 209789366

Registration Number: SC 496357


  • We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.
  • These terms are governed by the laws of Scotland and any disputes will be decided only by the courts of Scotland.